우리나라 지방의료원의 BSC 성과지표 간 인과관계 및 모형 적합도 검증연구

In this result, the employees in Regional Public Hospitals who have the will to work and motivation to work which were induced by the learning and growth in adequate compensation, service training influence on internal process elevation and customer satisfaction. Also internal process elevation influence on customer satisfaction but financial results in partly. Therefore using the BSC theory in Regional Public Hospitals is proper effectively with detail investigation. we have to confirm whether BSC model is fitted for general public hospital. And we have to conduct the study results that include the valid outcome or outcome index, when we apply to BSC model. Particularly, if we survey directly customers satisfaction, we can elevate the creditability of study apply BSC model.