치과위생사와 환자와의 라포르 형성이 진료 만족도에 미치는 영향

Effect of Dental Hygienist and Patient Rapport Formation on Treatment Satisfaction

Objectives: The purpose of this study aimed was to investigate the effect of the degree of rapport formation between a dental hygienist and a patient on treatment satisfaction. Methods: A total of 230 participants people who agreed to this study were surveyed for about one month from in July 2021, and rapport formation and treatment satisfaction were measured using a Likert 5-point scale. Results: Among the 4 sub-items of rapport formation, As a result, the patient's meticulous consideration was had the highest score among the 4 sub-items of rapport formation., and among the 3 sub-items of satisfaction with treatment, when the feeling of the dental hygienist was the best, the satisfaction was high. In addition, customer intimacy was the most influential important among the 4 factors of rapport formation. Conclusions: Therefore, dental hygienists will need to must identify the sub-items that have with a high impact during rapport formation and must make efforts to utilize them in order to increase patient satisfaction with treatment.