여성긴급전화1366 상담원의 신경증 성향이 직무스트레스와 심리적 소진에 미치는 영향

The Effects of Neuroticism on Job Stress and Psychological Burnout in Women’s Emergency Hotline 1366 Counselor’s: Moderating Effect of Mindfulness

Objective: This study investigates whether neuroticism and mindfulness would be effect on job stress and psychological burnout of women's emergency hotline 1366 counselors. Further, the study explores that mindfulness could be a moderate of neuroticism on job stress and burn out. Methods: The research subjects consisted of 243 counselor working at 1366. They completed questionnaires consisting of neuroticism, psychological burnout, job stress, and mindfulness. The data were analyzed using SPSS 22.0. Results: The results indicated that the neuroticism had a positive effect on job stress and psychological burnout. Mindfulness also negatively affected job stress and psychological burnout. In addition, mindfulness moderated in the relation between neuroticism and job stress. Conclusions: These results showed that neuroticism of 1366 counselors affects job stress and psychological burnout, and mindfulness is a protective factor. It is expected to be an important resource for training and education for counselors with neuroticism.