호텔종사원의 감성지능이 성과에 미치는 영향

The Effect of Hotel Employee’s Emotional Intelligence on Performance

This study is to identify the influences of emotional intelligence on the performance in the organizations. The results suggest that all the five sub-factors were influential. Those results might be used to practice emotion management at hotels, where good human service is essential for business success, since emotional intelligence has significant impacts on employees performance. Further the results may have important implications for human resource management in an organization. Thus if an establishment should intervene in a way that increases the emotional intelligence of the employees, one is encouraged to be able to not only cause them to change their acts, but also make employees perform better and more effectively.