정서노동 및 사회적 지지가 항공사 객실승무원의 소진에 미치는 영향 연구

Effect of Emotional Labor and Social Support on Burnout of Airline Cabin Attendants

This study examined the effect of emotional labor and social support on burnout in the perspective of conservation of resources theory. Data were Using data collected from cabin attendants of two airline companies, writer identified the results. That is, emotional labor had a positive effect on both variables in burnout, emotional exhaustion and dehumanization. The level of workload, one of dimensions of job demand, was related with emotional exhaustion but it wasn't with dehumanization. superior and colleague support, had a negative effect on emotional exhaustion and dehumanization. They function to lower the level of burnout. Further, found were the workload and emotional labor had more effects on emotional exhaustion than dehumanization