관광기업에서 직속상관의 괴롭힘이 직원 직무수행, 직무만족, 이직의도에 미치는 영향

The Effect of Immediate Supervisors’ Bullying on Staffs’ Job Performance, Job Satisfaction and Turnover Intention in Tourism Corporation

Recently, bullying in workplace is becoming one of serious problem in society and the interest of it is also being increased. This study is to define the concept of bullying in tourism corporation and to find out the effect of immediate supervisors' bullying behaviors on staffs' job stress and then identify the influence of the job stress on job performance, job satisfaction and turnover intention. The results of this study are as follows. It was founded that immediate supervisors have an influence on their staffs' job stress and immediate supervisors' psychological bullying affects their staffs' job stress more than physical one. Additionally, it was found that job stress caused by immediate supervisors' bullying decreases job satisfaction and increases turnover intention.