교육환경과 조직특성에 따라 직무 교육훈련이 업무성과에 미치는 영향 연구

Effects of Training on the Job Performances in the Hotel Industry Depending on Training Environment and Organizational Characteristics : Cases of the Five Star Hotels in Seoul

This study is to investigate how staff training programs affect job performances in the hotel industry and how the level of impact is differenent based on the training environment, and the organization’s characteristics . The summary of result is as following; First, the team members agreed with the fact that the service excellence through training can result in a positive effect on job performance. Second, the training performance will be effective if the training is conducted in the stable training facility with an uninterrupted environment during the team members’ working hours not during their break-time nor off-duty time. As for the scheduling of the training of team members, the responsible supervisor needs to plan ‘high skill solution training’ and ‘external training’ for at most 2 hours for effective job performance.