여행사의 지식경영요인이 재무적 성과에 미치는 영향

Effects of the Introduction of Knowledge Management on Financial Performance of Travel Agencies: The Case of Chungcheongbuk-do

Human capital is recognized as one of important sources of business success. This paper is to examine the effects of the introduction of knowledge management as a human capital upon the perception of production performance at travel agencies. With using LISREL program authors analyzed empirically about both sharing and creation of knowledge, components of knowledge management, and financial performance at travel agencies. The data were drown from a survey and interview to 234 personnel involved in tarvel business agencies. The results reveal that the human capital hardly affects the sharing and creation of knowledge, and sharing knowledges are found to influence on the components, while creating knowledge are not affecting the components.