호텔의 직무특성과 종사원의 성격특성이 직무만족에 미치는 영향*

Effects of Job Characteristics and Employee Personalities on Job Satisfaction of Hotel

Using surveying data from employees from 12 deluxe hotels in Seoul this study is to investigate the interaction effects of job characteristics and employee personalities on job satisfaction in the hotel. Factor analysis, Cronbach's alpha analysis, multi-regression analysis and hierarchical multiple regression analysis are used as the statistical method. The result of this study is that (1) job characteristics affect job satisfaction, (2) employee personalities affect job satisfaction and (3) the interactions of job characteristics and employee personalities affect job satisfaction. According to the results of this study, Author suggests the method of employee selection and employ transfer to fit employee personalities into job characteristics so that employees may work with job satisfaction.