관광산업 인적자원개발정책의 변화특성에 대한 연구

Changes of Human Resource Development Policy in Korea Tourism Industry: Focusing on New Manpower Development Policy

The purpose of this study is to investigate the changes in the tourism HRD policy of central government responsible for tourism. The findings showed that HRD policy of tourism industry has radically changed before and after 1999. In 1960s and 1970s, the certification system of inbound tourism manpower was introduced. In order to cultivate outbound tourism manpower in 1990s, the participation of education institutes was permitted. In the end of 1990s, government intervention in the management and operation of the certification system and the new manpower system has drastically decreased by the deregulation policy. In 2009, some changes have been made that the management of certification exam is integrated and the manpower development is transferred to industrial associations. Due to the characteristic of the tourism industry, however, appropriate government intervention will be required in tourism HRD