파트타이머 직원이 인식하는 레스토랑 점장의 리더십, 자신의 팔로워십 특성, 그리고 직무만족의 영향관계에 관한 연구

The Relationship Between Managers' Leadership Role, Part-time Employees' Followership Traits, and Job Satisfaction in a Restaurant Chain

This study examines how part-time employees' perception of restaurant managers' leadership affects employees followership traits and job satisfaction. It also investigates the effect of employees' followership traits on their level of job satisfaction. In order to test these effects, secondary data were obtained from 1,343 employees of a nationwide restaurant chain. Results show that restaurant managers' leadership role has a positive effect on part-time employees' followership traits such as team sprit, passion for customers, communication with managers, and a positive attitude toward company. Restaurant managers' leadership role also has a positive impact on the part-time employees' level of job satisfaction. Furthermore, all the followership traits of the employees' were associated with their level of job satisfaction. The results imply that relationships exists between managers' leadership role, part-time employees' followership traits, and job satisfaction.