호텔 조직문화가 직원의 역할 스트레스와 직무만족에 미치는 영향 연구

A Study on the impact of Organizational Culture on Role Stressors and Job Satisfaction

This study was designed to identify the corporate cultures most effective at increasing hotel employees' job satisfaction. The influence of job related stress and role conflict was studied as mediating variables in the relationship between corporate culture and employee job satisfaction. Data were collected from 10 five star hotels in Seoul. A total of 365 questionnaires were used for data analyses. Results of SEM analysis showed that role orientation culture might mitigate the employees' role ambiguity. However, power orientation culture has a statistically significant positive effect on the role conflict as well as the role ambiguity, and consequently has a negative effect on job satisfaction This study concluded with several recommendations for enhancing hotel employees' job satisfaction from the corporate culture perspective.