직속상사와의 효과적인 커뮤니케이션 환경이 호텔 종사원의 정서조절행위에 미치는 영향

The Impact of Effective Communication on Emotional Regulation Behavior among the Hotel Industry Employees

The study was to explore the influence of effective communication between employees and line managers on the emotional regulation behavior among the hotel industry employees. Data were collected from 181 employees working in six five star hotels. Factor analysis and regression analysis were employed to analyze the data and the results were found as follows; First, the quality of communication between employees and line managers was positively related to the employee's job satisfaction and performance. Also, it was positively associated with the employee' level of relational satisfaction with colleagues. Finally, data supported the hypothesis that the effective communication between the two increases emotional regulation behavior, in particular, deep acting among the hotel employees. Based on the findings of this study, theoretical and practical implications of this study were discussed, and directions for future research were also suggested.