여행사 기업과 직원 자신의 통제가 경영성과에 미치는 영향분석

The Relationships among Corporate Control, Employee Self-Control and Divisional Performance in Travel Agencies

This paper developed and tested the relationships among corporate control, employee self-control, and divisional performance in travel agencies. Data were collected from 160 employees of 20 travel agencies in Seoul on December 2009. Results from structural equation modeling analysis showed a significant positive impact of corporate control system on employee self-control. Results also indicated a significant positive effect of employee's self-control on divisional performance. However, corporate control system did not make any direct impact on the divisional performance. It only made an mediating effect to the divisional performance via employee self-control. Based on the findings of this study, several practical implications and limitations of the study were also discussed.