의료관광 서비스 프로세스 분석을 통한 의료관광정보시스템 구성에 관한 연구

The Configuration of Medical Tourism Information System by Analyzing Medical Tourism Service Process

Based on an investigation of medical tourism service process, this study was to configure a medical tourism information system. In-depth interviews with 7 specialists of medical tourism, marketing, and information system suggested 6 first level and 20 second level medical tourism service process. The 20 second level service process were matched to information technology. Then medical tourism information system, which includes internal systems to support internal service process and external systems to support collaboration with medical tourism service providers, was proposed. The service process and information technology developed in this study could be used not only as a tool to evaluate existing medical tourism information systems, but also as a checklist to improve the quality of future medical tourism information systems.