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KCI등재 학술저널

기내 통역 품질 요인

승객의 언어 불안 해소와 서비스 만족도에 미치는 영향

This study investigates the quality factors of in-flight interpreting service and its quality on language anxiety of the passengers. Surveyed herein are 250 passengers who had boarded international flights within the last three months, and the data was processed with SPSS 22.0. The analysis found that both the formality and the accuracy of interpreting were the critical factors in the in-flight interpreting service. The two factors contributed to reducing passengers’ language anxiety and to increasing overall air service satisfaction. The survey has revealed that various efforts are required to improve the quality of in-flight interpreting service, such as hiring qualified full-time interpreters, continued in-house training, and a more systemic interpreting evaluation system in the hiring process.

Ⅰ. 서론

Ⅱ. 이론적 배경

Ⅲ. 연구방법

Ⅳ. 연구결과

Ⅴ. 결론

인용문헌

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