호텔의 서비스 혁신성 및 경영성과 선행요인으로서 사회자본과 지식공유

Examining Social Capital and Knowledge Sharing as Antecedents of Service Innovativeness and Business Performance in the Hotel Industry: An Application of the Resource-Based View(RBV) Theory

Based on the resource based view(RBV) theory, this study investigated the structural relationships among social capital, knowledge sharing, service innovativeness, and business performance in the hotel industry. It also examined the mediating role of service innovativeness which plays in between knowledge sharing and business performance. Data were collected from 338 employees of 13 five star tourist hotels in Seoul and structural equation modeling was employed to test the structural model and hypotheses. Results showed that all the three dimensions of the social capital made significant effects on the knowledge sharing. Result also supported the partial mediating role of service innovativeness. Theoretical and managerial implications were also discussed.