항공사 승무원의 서번트 리더십과 팀응집력, 팀몰입, 그리고 팀효과성 간의 구조적 관계

The Structural Relationship between Servant Leadership, Team Cohesiveness, Team Commitment and Service Performance among Flight Attendants

The study examined the structural relationships between servant leadership, team cohesiveness, team commitment, team satisfaction, and team performance among flight attendants. Data were collected from 322 full-time flight attendants of K Airline from June to July 2010. Results of a structural equation model analysis showed that servant leadership significantly influenced team cohesiveness and team commitment. Results also indicated that team cohesiveness made a significant impact on team commitment and team satisfaction. In addition, team commitment made a significant influence on team satisfaction, while it did not make a significant impact on team performance. Lastly, it was found that team satisfaction had a significant influence on team performance. The study also presented implications of its findings, limits of the study, and directions for future studies.