호텔 직원의 일-가족갈등, 사회적지지, 소진, 직무만족 관계에 관한 연구

The Structural Relationship among Work-family Conflict, Social Support, Burnout, and Job Satisfaction of Hotel Employees

Work-family conflict is an important issue in the hotel human resource management. The study examined the structural relationships among work-family conflict, social support, burnout and job satisfaction. To test the hypotheses among the constructs, data were collected from 221 hotel employees at 7 five-star hotels in Jeju province on November 2010. Results of a structural equation model analysis showed that respondents' perception on their experience of work-family conflict were negatively associated with their perception of social support and job satisfaction. In contrast, the respondents' perception of work-family conflicted were positive related to the level of burnout. Results also indicated that the respondents' experience of social support tended to mitigate the level of burnout and enhance the level of job satisfaction. Implications for human resources manager and employee stress management were discussed.