의료관광 인적자원 구성과 교육 프로그램 및 서비스 품질에 대한 의료기관 구성원들의 인식

The Perceptions of Medical Staffs in terms of Human Resources, Training Programs, and Service Quality of Medical Tourism

Medical tourism has grown over the past decade, as more patients travel overseas for clinic treatments or operations. The rise of medical tourism emphasizes service quality as well as the role of human resources in the hospitals, which can initiate and develop the business of the medical tourism. Thus, this study identified service quality, human resources and training programs based on previous research and investigated the perceived difference of those three concepts among four different medical staff occupations, doctors, nurses, administrators, and engineers working for the general hospitals with the medical tourism system. In addition, we explored the relationships among service quality, human resources and training programs. The results of this study revealed that there were significant relationships among variables and different perceptions among the four medical staff occupations. The major implications of the study results are further discussed.