호텔 종사원의 사회적 지지가 자기 효능감 및 무력감에 미치는 영향

The Impact of Hotel Employees' Social Support on the Self-Efficacy and Helplessness

By examining the influence of hotel employees' experience of social support on their evaluation of self efficacy and helplessness, this study was to provide strategies to develop preventive measures against the hotel employees' experience of helplessness. Based on a review of related literature, a structural model between the three latent factors was developed. Data collected from 430 employees of the deluxe hotels in Seoul area on June 2010. Results of a structural equation model analysis showed that all the three dimensions of social support(i.e, the emotional support, evaluative support, material support and informative support) turned out to have positive impacts on the hotel employee' level of self efficacy experience. Results also indicated that the emotional support, evaluative support made affirmative effects on the hotel employee's helplessness. Moreover, the self efficacy was found to have affirmative effect on the hotel employee's helplessness. Practical implications and limitation of the study were also discussed.