외식산업과 단체급식 조리종사원의 고용불안정성과 직무스트레스 및 조직몰입이 이직의도에 미치는 영향

The Impacts of Job Insecurity, Job Stress and Organizational Commitment on Turnover Intention of Commercial and Institutional Foodservice Employees

This study aimed to examine the impacts of food service employees' perception on job insecurity on their job stress, organization commitment, and turnover intention. Based on previous study, a structural model, which shows a causal relationship among the five theoretical constructs, was developed. The samples for this study were collected from the kitchen crews of the outsourced school cafeterias in Seoul and Gyeonggi region, as well as the kitchen crews from the commercial dinners in the same area. Results showed the respondents level of perception on the job insecurity was positively associated with their job stress, while it was negatively associated with their organization commitment. Results also indicated that the respondent's level of job stress positively impacted on the turn over intention, while their level of organization commitment was negatively related to turnover intention. Results from this study suggest that in order to reduce the intent of food service employees turnover, it would be required to minimize the adverse effects of the insecurity of employment in the management of human resources.