호텔 식음료종사원의 사회적 자본이 지식경영 및 직무만족, 조직몰입에 미치는 영향

The Effect of F&B Employees' Social Capital on the Knowledge Management and Job Satisfaction, Organizational Commitment in the Hotel Industry

This study aims to examine the impact of social capital on elements including knowledge management, job satisfaction and organizational commitment on hotel food and beverage employees. Additionally, the study aims to provide strategic management materials which are useful for hotel managers and service marketing business. The results from the surveys conducted indicate the following; First, perceived social capital from the food and beverage employees may be classified into a group of categories comprising terms such as trust, participation, network and norm; Second, trust, participation and network indicate a positive influence on knowledge management; Third, trust, participation and network contribute a positive influence on job satisfaction and organizational commitment; and Fourth, knowledge management. conveys a positive influence on job satisfaction and organizational commitment. The findings further support priority for enhanced employee engagement as means of satisfying enhanced job satisfaction and performance.