호텔기업의 지적자본이 임파워먼트 및 조직유효성에 미치는 영향

A Study on the Effects of Hotel Enterprise Intellectual Capital on Empowerment and Organizational Effectiveness

The purpose of this study is test if there is any significant effect of hotel enterprise intellectual capital on empowerment and organizational commitment. In accordance to theoretical studies and previous research, hypotheses were set to accomplish the objective. Four hundred and fifty questionnaires were sent to 20 five-star hotels in Seoul. From the 425 questionnaires collected. 415 questionnaires were appropriate for analysis. The findings of this study are summarized as follows: First, the human capital, structure capital, customer capital turned out to have affirmative effects on hotel employees empowerment. Second, the human capital, structure capital, customer capital turned out to have affirmative effects on hotel enterprise employees on their job satisfaction. Third, the human capital, structure capital, customer capital turned out to have affirmative effects on hotel enterprise employees on their organizational commitment. Fourth, the empowerment turned out to have affirmative effects on their jon satisfaction and organizational commitment. It is concluded that hotel enterprise intellectual capital has significant effects on employees empowerment, job satisfaction and organizational commitment.