대한민국 특급호텔의 웹 호환성 평가

Compatibility Evaluation of Deluxe Hotel Websites in South Korea

The purpose of this study is to evaluate the web compatibility of deluxe hotels in South Korea. An internet interface evaluator, Sort Site, was utilized to investigate compatibility of the 137 deluxe hotel web pages as designated by the Korea Hotel Association. The results of this study reveal that only 10 web pages of 137 deluxe hotels in Korea were compatible with all seven web browsers - Internet Explorer (Version 6.0, 7.0, 8.0. 9.0), Fire Fox (Version 2.0, 3.0, 3.6), Safari (Version 5.0), Opera(Version 11.0), Chrome (Version 10.0), iPhone (Version 4.0) and Android (Version 3.0), while the remaining 127 hotel web pages had problems in web compatibility. The results indicate that 93% of the hotel webpages viewed using Internet Expolorer worked appropriately without critical issues while only 33 webpages in the Firefox or Google Chrome worked at the same level. In terms of smart phone's compatibility, about half (75 pages, 55%) of the hotel pages were compatible with iPhone whereas the Android system worked in 100% of the pages. Suggestions and implications for enhancing compatibility for deluxe hotel web pages were proposed based on the results.