호텔 팀조직의 팀응집성에 대한 선행요인

The Antecedents of Team Cohesiveness in Hotel Team Organizations: A Study on Servant Leadership, Leader Trust, and Team Trust.

Servant leadership is a future oriented leadership paradigm. The purpose of this study was to examine team leader's servant leadership (SL), team members' leader trust(LT), and team trust (TT) as the antecedents of team cohesiveness (TC) in hotel team organizations. A total of 229 valid samples from team members working at each three local and franchise hotel were used for the research. The results of exploratory factor analysis (EFA) yielded five dimensions of hotel team leader's SL(i.e. altruistic calling, emotional healing, wisdom, persuasive mapping, and stewardship). SL, latent exogenous variable on this study, was assessed by such five SL dimensions. Confirmatory factor analysis (CFA) was then conducted with SL, LT, TT, and TC to examine the measurement model before estimating hypothetical model. The findings with SEM are as follow: (1) The positive effects of SL on LT were significant; (2) SL and LT influenced significantly to increase TT; and (3) SL and TT were the antecedents of TC, while LT did not have a significant effect on TC, despite the bivariate correlation coefficient between LT and TC were significant. Implications, limitations and future research directions were also discussed from these results.