여행업 종사자의 감정노동이 감정소진 및 이직의도에 미치는 영향 연구

The Effects of Emotional Labor of Travel Industry Workers on Emotional Burnout and Turnover Intention

The purpose of this study is to analyze the effect of emotional labor of travel industry workers on emotional burnout and turnover intention. To carry out this study, a survey was conducted for workers engaged in the travel industry, and the survey was conducted for 2 months from December 1, 2019 to January 31, 2020, and a total of 330 copies were distributed and 305 copies were collected. In addition, 296 copies of the questionnaire, which were judged to be inaccurate in the questionnaire response, were used for the final analysis. The need to analyze the impact on emotional labor, emotional burnout, and turnover intention for travel industry workers whose turnover rate is relatively high and interpersonal relationship formation is important is raised. Based on the results, first, Analyze the effects of emotional labor of travel industry workers on emotional burnout. Second, The effect of emotional labor of travel industry workers on turnover intention is analyzed. Third, Analyze the effect of emotional exhaustion of travel industry workers on turnover intention. Through the results of the research, we aim to identify the grievances of emotional labor for workers in the travel industry, and to prepare effective human resource management and competitiveness improvement measures for travel industry workers.