호텔기업의 인적자본이 지식경영과 경영성과에 미치는 영향

The Influence of Human Capital on Knowledge Management and Management Performance in Hotel Companies: Focused on the Moderating Effect of Entrepreneurship

The purpose of this study was to find the effect of human capital on the knowledge management and management performance in hotel companies, including on moderating effect of entrepreneurship on the relationship between knowledge management and management performance. In order to achieve the purposes mentioned above, questionnaire data were collected and analyzed from 310 respondent who were employed in hotel companies located in Busan, Daegu, Gyeongju and so on. Structural equation modelling and moderating regression analysis were used to test the proposed hypotheses. Empirical survey's findings were as follows; First, human capital positively affected knowledge management. Second, knowledge management positively affected management performance, Third, entrepreneurship was shown to be positively moderated in the effect of knowledge management on management performance. These study results implies that hotel service innovation and strategic renewal of progressive entrepreneurship are able to make a significant role for the activation of management performance and at the hotel organizational level, companies must increase the competence, knowledge sharing and trust for improvement of management performance. Also, companies should take an active part in networking for enhancement of external competitiveness and customer retention attraction.