호텔종사자의 직무요구와 직무자원(JD-R), 직무열의, 자아효능감 및 업무성과간의 관계연구

Examining the Relationships among Hotel Employees' Job Demands, Job Resources, Work Engagement, Self Efficacy, and Department Performance

The aims of this research were to identify critical factors of not only job demands but also job resources in inducing hotel employees' work engagement and examine the interrelationship among work engagement, self efficacy and department performance. Based on the literature review, proposed model and 10 hypotheses were derived. The conceptual model empirically tested using data collected from 319 hotel employees. The results from structural equation modeling reveled that (1) two sub-dimensions of job demands, which include work overload and emotional demands, have negative impact on work engagement, but the other one, work-home interference, does not have a significant impact on work engagement, (2) among four sub-dimensions of job resources, three sub-dimensions (social support, job autonomy and opportunities to learn and to develop) enhance work engagement but feedback, and (3) work engagement positively influences on both self-efficacy and department performance. In addition, the effect of self-efficacy on department performance is significant. Based on the findings from this empirical study, theoretical and practical implications are discussed.