종합병원 간호사의 감정노동과 감성지능이 소진에 미치는 영향 요인

Factors Influencing Emotional Labor and Emotional Intelligence on Burnout among Nurses at a General Hospital

본 연구는 종합병원 간호사의 감정노동과 감성지능이 소진에 미치는 영향요인을 확인하기 위한 서술적 조사연구이다. 연구대상자는 종합병원에 근무하는 임상경력 6개월 이상인 간호사 150명이었다. 수집된 자료는 SPSS 21.0 프로그램을 이용하여 t-test, ANOVA, Scheffe's test, Pearson's correlation coefficient, Multiple regression analysis로 분석하였다. 대상자의 소진에 미치는 영향요인을 검증하기 위해다중회귀분석 결과, 감성지능(β=-.441, p<.001), 감정노동(β=.403, p<.001), 현 직위는 책임간호사 이상이(β=-0.111, p<.018), 지각된 건강상태는 건강한 경우(β=-.100, p<.029) 순이었다. 또한 추정된 회귀모형의 적합도에 대한 F통계량은 35.51(p<.001)으로 매우 유의하였고, 설명력은 79.7%인 것으로 나타났다. 따라서 간호사의 소진을 감소시키기 위해 감정노동을 줄이고 건강 및 감성지능을 향상 시킬 수 있는 방안을 모색하고 소진을 낮추기 위한 중재프로그램을 개발하는데 기초자료로 유용하게 활용될 것으로 사료된다.

This study was conducted to identify the factors Influencing the burnout of general hospital nurses. Method: The study subjects were 150 nurses in three general hospital. The collected data were analyzed by t-test, ANOVA, Scheffe’s test, Pearson’s correlation coefficient, and Multiple regression analysis. Results: The factors affecting the burnout of the subjects, multiple regression analysis results showed that emotional intelligence(β=-.441, p<.001), emotional labor(β=.403,p<.001), current position was more than responsible nurse(β=-.111, p<.018), and health status was healthy(β=-.100, p<.029). In addition, the F statistics for the fitness of the estimated regression model were 35.51(p<.001), which was very significant. The explanatory power was 79.7%. Conclusion: The results of this study showed that emotional intelligence of the general hospital nurse was the most influential factor on burnout, and the higher the position, the better the health status, the lower the emotional labor, the lower the burnout. Therefore, the results of this study suggest that it is necessary to find ways to reduce emotional labor and improve health and emotional intelligence in order to reduce burnout of nurses, and it is considered to be useful as basic data for developing intervention programs to lower burnout.