조직의 상황요인과 직무특성이 항공사 승무원이 지각하는 직장 내 따돌림에 미치는 영향

Effect of Situational Factor and Job Characteristics on Perceived Mobbing at Workplace for Flight Attendants

Recently, mobbing at work place is prevalent in Korean business organizations. Mobbing, an extreme social stressor, has negative impact on employee' behavioral outcomes and organizational effectiveness. In spite of seriousness of mobbing at workplace, research on the influence of mobbing has not been sufficiently conducted. Therefore, the purpose of this study was to identify the effects of situational factor(communication climate, team climate) and job characteristics(role conflict, job control) on employees' perceived mobbing at workplace. In support of previous findings, the results based on the sample of 346 flight attendants from A airline firms showed that good communication climate decreased significantly the mobbing at workplace but negative organizational climate increased meaningfully it. Role conflict had an positive effect on mobbing at workplace, also. However, job control did not influence on mobbing at workplace significantly. The findings imply that improving the situational factor of organization and leadership practices would help to prevent mobbing at work place in the future.