호텔기업 상사의 비인격적 감독이 조직침묵에 미치는 영향

The Effects of Supervisor's Abusive Supervision on Psychological Contract Violation and Organizational Silence in Hotel Industry

This case study analyzed a hotel supervisor’s abusive supervision and organizational silence. It particularly tested the mediating effects of psychological contract violations on the relationships between abusive supervision and organizational silence. By doing so, this study provides implications for more effective business performance and human resource management in the hotel business. The results can be summarized as follows: First it showed that a hotel supervisor’s abusive supervision had positive effects on contract violation. Second, the hotel employees’ contract violation had positive effects on organizational silence. Third, the hotel supervisor’s abusive supervision had positive effects on organizational silence. Fourth, hotel employees’ contract violation played mediating roles in the relationship between abusive supervision and organizational silence. We would like to present the theoretical and practical implications to improve the organizational effectiveness and enhance the management performance in the hotel business in which human resource management is important.