면세점 종사자의 감성지능이 회복탄력성에 미치는 영향에 관한 연구

A Study on the Effect of Emotional Intelligence on the Resilience of Duty Free Shop Workers

This study selected duty-free shop workers for research considering recent fast growth of domestic duty-free industry, and aimed to verify the causal relationship between emotional intelligence and resilience in duty-free shop workers. The survey was conducted on employees working at local duty-free shops in South Korea, and 302 responses from them were used to withdraw possible effect of emotional intelligence on resilience. The results are as follows. First, the four factors of emotional intelligence were verified from factor analysis. Among them, 'other's emotion appraisal,' 'regulation of emotion,' and 'use of emotion' appeared to have a positive effect on their 'resilience,' while 'self-emotion application' has no significant effect on it. Second, the 'emotional intelligence' of duty-free shop workers does not have a significant effect on 'optimism', a sub-factor of 'resilience'. Third, among the 'emotional intelligence' of duty-free shop workers, 'regulation of emotion' does not have a noticeable impact on 'resilience.' The results of this study would give a helpful implication to duty-free shop managements for the efficient management of human resources.