호텔 종사원의 직무 순환이 조직 유효성 및 서비스 품질에 미치는 영향

The Influence of the Job Rotation on Organizational Effectiveness and Service Quality in the Hotel Employees

Employees play a very important role in hotel enterprises and this signifies that they make very high contributions to the business outcome as well. Precedent studies were conducted from a perspective that securing customers is related to job rotation, organizational effectiveness, and service quality. Based on precedent studies, this study selected employees of domestic hotel enterprises as research subject. First, it was identified that job rotation makes a partial positive effect on organizational effectiveness. Secondly, it was verified that job rotation makes a partial positive effect on a relationship between organizational effectiveness and service quality as well. According to the result of analyzing the objectives of this study, indiscreet job rotation can lead to turnover intention, and provided new implications for hotel management because it can make effect on service quality that customers would receive. Also, contributions to this study and limitation of this study were mentioned and suggested a future research direction based on the findings. s to verify a relationship between job rotation, organizational effectiveness , and service quality. To this end, this study prepared a questionnaire based on precedent studies and selected and collected questionnaire from 285 managers and employees of five-star hotels in Busan Metropolitan City from Feb 11 to Mar 31, 2019. Under the objectives of this study, an analysis was conducted using SPSS 18.0 Windows Program and the results are as follows.