호텔종사원이 지각하는 상사의 성격특성이 직무만족과 이직의도에 미치는 영향

The Effect of Personality Characteristics of Hotel Staff Supervisors on Job Satisfaction and Turnover Intention: Focused on the Big 5 Model

The purpose of this study is to investigate the effects of the personality traits of hotel firms on job satisfaction and turnover intention and to investigate improvement points. The subjects of this study were 210 employees of hotel company, As a result, personality traits were negatively related to turnover in affinity, sincerity, extroversion, and openness except for neuroticism. In the case of job satisfaction, except for neuroticism, affinity, sincerity, extroversion, and openness were statistically correlated. The results of this statistical analysis show that there is a close correlation between the variables of this study. Based on these findings, I hope that many future researches will be made that will affect job turnover and job satisfaction in addition to the character of the boss in the hotel business. Since hotel organization is a group of members with different characteristics, there is a need to grasp the characteristics of various employees first. This is because the personality traits of hotel workers can affect organizational variables. Also, the personality characteristics of the hotel company and the personality of the employees should be in harmony with each other so that the hotel will be maintained and managed well. The most effective way to achieve the ultimate goals and create added value is to strengthen the job satisfaction of the employees and to improve the satisfaction of the employees through the improvement of the unsatisfactory and decrease the turnover rate will be.