5성급 호텔 조직문화가 지식공유, 흡수역량 및 서비스 혁신행동과의 관계에 대한 연구

A study of the relationship between organizational culture of 5-star hotel and knowledge sharing, absorptive capacity and service innovative behavior: focusing on the sequential mediating effect of knowledge sharing and absorptive capacity

The purpose of this study is to investigate and analyze the structural relationship of between organizational culture of 5-star hotel and knowledge sharing, absorptive capacity and service innovative behavior. Using IBM SPSS 20.0 and AMOS 24.0 program for analysis, the results from this empirical study with 475 samples of hotel employees in South Korea show that H1:organizational culture on knowledge sharing is adopt, H2:organizational culture on absorptive capacity is adopt, H3:organizational culture on service innovative behavior on adopt, H4:knowledge sharing on absorptive capacity is adopt, H5 knowledge sharing on service innovative behavior is adopt, H6:absorptive capacity on service innovative behavior is adopt, and H7:knowledge sharing and absorptive capacity have partially mediating effect of the relationship between organizational culture and service innovative behavior. Research and practical implications include the following. The relationship between OC and SIB has academical significance according to the partially sequential mediating effect of KS and AC. Employees should be able to make effective use of trust, autonomy, transparency in decision making, and mutual advice within departments.