항공사 객실승무원의 은퇴기대, 은퇴준비의식, 은퇴준비도가 조직몰입에 미치는 영향

The Effect of Expectation, Perception of Preparation and Preparation toward Retirement on Organizational Commitment of Flight Attendant in Airline Company

The purpose of this study is to identify the causal effect between flight attendants’ expectations for retirement, their perception towards preparing for retirement and their preparation for retirement and see how all three factors affect the level of their commitment to the organization. In order for empirical analysis, data were collected among flight attendants working for airlines with 334 valid samples used. The findings are as follows. First, the expectation for retirement among flight attendants had a significant positive effect on the perception of retirement preparation. Second, expectation for retirement had a significant positive effect on the level of actual retirement preparation. Third, perception of retirement preparation had a significant positive effect on the level of actual retirement preparation. Fourth, the level of retirement preparation had a significant positive effect on commitment to the organization. Lastly, between expectations for retirement and organizational commitment, retirement preparation had a significant positive effect.