워라밸(Work-Life-Balance)에 관한 질적 연구

A qualitative study on Work-Life-Balance: Focusing on service industry employees

The main objective of this research was to investigate Work-Life-Balance(WLB) within the service industry. Specifically, the current study tried to examine which factors affect overall WLB. To obtain the study purpose, the study conducted in-depth interviews with 13 service industry employees who work in hotel, restaurant, airline, or travel agency. The interviews were analyzed based on the Grounded theory. From this analysis, 62 core meanings and 10 primary themes emerged. Ten themes were present as follow: 1) work hours, 2) work environment 3) work policy, 4) social environment, 5) psychological states in work, 6) home, 7) leisure, 8) self-realization, 9) health· psychology, 10) economic·social·cultural environment. Implications for future research are discussed.