중국호텔 종사원이 지각하는 조직시민행동이 직무성과에 미치는 영향에 있어 감성지능의 조절효과

The Moderating Effect of Emotional Intelligence in the Effects of Organizational Citizenship Behavior Perceived by Employees in Chinese Hotels on Job Performance

In this research takes employees in Chinese hotels as subjects to verify the relationship organizational citizenship behavior and job performance, and moderating effect of emotional intelligence in the effects of organizational citizenship behavior on job performance. The results of empirical analysis are as follows: Firstly, according to the results which verify the effects of organizational citizenship behavior on job performance, organizational citizenship behavior has positive (+) effects on job performance. The reason lies in the fact that employees with higher organizational citizenship behavior devote every effort to their businesses. Therefore, human resource manager within the hotels should strengthen internal marketing and carry out training courses that can inculcate organizational citizenship behavior consciousness into employees. Secondly, according to the results which verify the moderating effect of emotional intelligence in the relationship between organizational citizenship behavior and job performance, only understanding ego emotion and emotion utilization in the emotional intelligence can moderate the relationship between organizational citizenship behavior and job performance, while understanding others’ emotion, emotion moderation and emotion recovery cannot moderate this kind of relationship. Therefore, it is necessary to develop various procedures and carry out training support to understand positive psychological procedures and ego emotion better and utilize emotions positively through culturing positive thinking mode.