외식기업 종사원의 사회적 지지와 직무특성이 일과 삶의 균형에 미치는 영향

Impact of Social Support and Job Characteristics of Food Service Employees on Work-Life Balance: Moderating Effect of Working Hours

The purpose of this study is to investigate the effects of social support and job characteristics on food service company employees on work-life balance and the moderating effect of work hours on the work-life balance. To conduct the research, 300 questionnaires were distributed over 10 days from February 01, 2020 to February 10, 2020, to employees of food service companies located in Gyeonggi area. A total of 287 responses were obtained, excluding 13 infeasible data. Frequency analysis, exploratory factor analysis and reliability analysis, multiple regression analysis, and moderating effect were performed using the SPSS statistical program. As a result of the analysis, Hypothesis 1, peer support and family support in social support had a positive effect on work-life balance. Hypothesis 2, job autonomy and job diversity of job characteristics had a positive effect on work-life balance. Hypothesis 3 has a moderating effect as social support affects work-life balance according to working hours. Hypothesis 4 had a moderating effect as job autonomy of job characteristics affects work-life balance according to working hours. However, family support and job diversity were not statistically influential, so there was no moderation effect. As a result, working hours proved to be an important control variable, and employees should be provided with job autonomy and job diversity to improve the quality of work, and the interest and help of peer support and family support help balance work-life balance.