객실승무원의 피로와 직무만족에서 안전의식행동의 매개효과연구

A study on the mediating effect of safety consciousness behavior in fatigue and job satisfaction of cabin crew

The cabin crew performs their duties in a special environment called an aircraft. The cabin crew is responsible for the safety of passengers and various tasks, and they are often exposed to a lot of fatigue. Therefore, this study examines how fatigue of cabin crew affects job satisfaction and empirical research is conducted on whether the cabin crew's safety consciousness acts as a medium between fatigue and job satisfaction. As a result of these studies, the purpose is to present basic data that can reduce fatigue of cabin crew and promote job satisfaction and safety awareness. The results of the study are as follows. First, the physiological fatigue of the cabin crew was shown to affect the welfare satisfaction with a positive sign and a negative effect on the company's satisfaction. Second, physiological fatigue of cabin crew affects safety consciousness with positive effect, and minor fatigue affects safety behavior with positive effect. Third, a sense of safety plays a role in the relationship between physiological fatigue and welfare satisfaction of cabin crew and company satisfaction. Also, in the relationship between minor fatigue and welfare satisfaction, safety actions were found to play a role as a medium. Based on the above findings, airline organizations need to come up with various measures to relieve the fatigue of cabin crews.