여행사종사원의 조직지원인식이 정서적 몰입과 조직시민행동에 미치는 영향

The effect of perceived organizational support by travel agency employee on affective commitment and organizational citizenship behavior

The aim of this study is the finding of the effect of perceived organizational support by travel agency employee on affective commitment and organizational citizenship behavior. The perceived organizational support comprise support of organization, superior and colleague. The affective commitment is consist 4item and the organizational citizenship behavior are altruism, civic virtue, courtesy, conscientiousness and sportsmanship. This research set up three hypothesis referring to literature, 303 out of total 320 copies of questionnaires were collected and analysis used for SPSS 21.0. It is summarized as follows that the result of hypothesis examined about influence relationship between the perceived organizational support by travel agency employee on affective commitment and organizational citizenship behavior. The effect of perceived organizational support by travel agency employee are positive on affective commitment(H1). The affective commitment have a partial positive organizational citizenship behavior(H2), and perceived organizational support have a partial positve organizational citizenship behavior(H3). The findings suggest ways that travel agency have to efforts enhancement the level of percevied organizations support in the human resources management.