호텔종사원의 일과 삶의 균형(Work-Life Balance)과 삶의 질 및 혁신행동과의 관계에 대한 연구

The impact of hotel employees’ work-life balance on innovative behavior: focusing on the mediating of quality of life

The purpose of this study is to investigate and analyze the impact of Work-Life Balance in hospitality on Quality of Life and Innovative Behavior. The results from this empirical study with 269 samples of hotel employees in Seoul show that 1)H1-1, H1-2: work-family and work-leisure balance on quality of life is adopted but H1-3: work-growth balance on quality of life is rejected, 2)H2-1, H2-2: work-family and work-leisure on innovative behavior but H2-3: work-growth balance on innovative behavior is rejected, 3)H3: quality of life on innovative behavior is adopted, 4)H4-1, H4-2: the impact of quality of life as mediator the relationship between work-family & work-leisure balance and innovative behavior is adopted, but work-leisure balance and quality of life is rejected. The meaning of this research and practical implications include the following. It will be necessary to schedule shift-work to have enough leisure activities and take care of the family. Despite that work-growth balance is rejected, human resource management would encourage employees to find their self-development. And, since it is no longer the best way for hotelier as emotional labor to give material rewards, there should be the differentiated way such as psychological rewards to control them in human resource management. For future research, it will be more samples of a survey and expanded sample area. And even, comparative study of the relationship between rooms and F&B department will be reasonable.