축제참가자의 안전의식과 지각된 안전서비스 및 만족간의 영향관계

The Impact Relationship among Safety Consciousness of Festival Participants, Perceived Safety Service and Satisfaction

This study established and tested hypotheses to achieve their objectives. Ideological safety consciousness and realistic safety consciousness influenced each of the festival's perceived safety services. And the festival's perceived safety services had a significant impact on festival satisfaction. These results provide the following implications: First, the people's safety consciousness is not simply multidimensional. It suggests that the safety consciousness can be distinguished from the safety consciousness of the mental and emotional aspects and the safety consciousness of the practical and behavioral aspects. Second, the overall safety consciousness of the festival's sufferers influenced the festival's perceived safety service. Therefore, the festival management body is requested to establish and operate a safety service system considering the level of safety awareness. Third, Looking at the components of perceived safety services, the components associated with human factors had a stronger impact on satisfaction than facilities, physical and spatial factors. Therefore, the festival operator needs to raise the overall level of safety services in terms of emphasis on safety services related to human factors.