5성급 호텔 서비스 접점 직원의 일과 삶의 균형이 직무만족, 생활만족 그리고 조직몰입과의 관계연구

The impact of work-life balance of employees’ in five-star hotel on the relationship between job satisfaction, life satisfaction, and organizational commitment: focusing on the moderating effect of social support

The purpose of this study is to investigate the effect of work-life balance on the relationship between job satisfaction, life satisfaction, social support, and organizational commitment and the mediating effect of job satisfaction and life satisfaction and the moderating effect of social support. Data was collected through a survey from 363 employees in rooms and F&B, 5-star hotel, Seoul, Republic of Korea and SPSS 20.0 and Amos 24.0 was used to test the research hypotheses. The hypothetical results are following; Hypothesis 1; work-life balance has a positive effect on job satisfaction. hypothesis 2; work-life balance has a positive effect on life satisfaction. Hypothesis 3; work-life balance has a positive effect on organizational commitment. Hypothesis 4; job satisfaction has a positive effect on organizational commitment. Hypothesis 5; life satisfaction has a positive effect on organizational commitment. H6; the mediating effect of job satisfaction and life satisfaction on the relationship between work-life balance and organizational commitment was fully mediated. In the moderating effect of social support, Hypothesis 7a was not supported; the relationship between work-life balance and job satisfaction. Hypothesis 7b was supported; the relationship between work-life balance and life satisfaction. Hypothesis 7c was not supported; the relationship between work-life balance and organizational commitment.