호텔 종사원들의 지식공유가 조직시민행동에 미치는 영향에 관한 연구

The Effect of Hotel Employees' Knowledge Sharing on Organizational Citizenship Behavior (OCB): Focused on the Moderating Effect of Multidimensional Trust

In the hotel industry, knowledge sharing between employees allows them to provide a differentiated service, which enables the company to gain a competitive advantage in the fast-changing business environment. The businesses of the hotels are highly dependent on tacit knowledge, which includes individuals' work experience and know-how. Therefore, in order to maximize organizational performance, the role of knowledge sharing is significant in improving innovation and organizational citizenship behavior of hotel employees. Based on previous studies, the following research empirically verifies how hotel employees' knowledge sharing affects organizational citizenship behavior. Also, the research studies how multidimensional trust affects the relationship between knowledge sharing and organizational citizenship behavior. The results of the study are as follows. First, the hotel employees' knowledge sharing has a positive effect on organizational citizenship behavior. Second, in the relationship between knowledge sharing and organizational citizenship behavior, the trust in peers and the trust in management, which are the sub-factors of multidimensional trust, have positive moderating effects. Since the sample of the following research is limited to the hotel employees in Seoul, the results of the study may not be representative of all the hotel employees. Therefore, in order for the results to be representative, the future studies are recommended to be completed with a wider group of a sample.