공항의 자동화기술과 편의시설이 공항이용만족에 미치는 영향분석

The Impact of Airport Self Service Technologies and Support Technologies on Traveler Satisfaction

Air travel volume is continuous growth trend. With the increase in the volume, the air transportation industry-Airlines and Airports-is undergoing a period of rapid evolution. Especially airport service providers are increasingly trying to improve users' experience through airport self-service technologies and support technologies. The purpose of this study is to identify the impact of airport self-service technologies and support technologies on traveller satisfaction. This study used AMOS ver 18.0 for analyzing hypotheses. To provide a detailed picture of results and to test hypotheses comprehensibly, split calculations in a step-by-step analysis. The findings suggest a positive relationship between airport self-service technologies and travelers' confidence benefits. Also suggest a positive relationship between airport support technologies and travelers' enjoyment during staying in airport. And results in positive effects on travelers' overall satisfaction. Add to above model, this study examines direct relationship between airport self-service, airport support technologies and travelers' satisfaction. The results are airport support technologies on traveler satisfaction was supported but airport self-service technologies on traveler satisfaction was rejected.