직무만족 요인에 따른 호텔 접객부서 종사원의 특성에 관한 연구

A Study on Hotel Encounter Employees’ Characteristic by Factor of Job Satisfaction

This study aims to research the managerial types in the hotel’s inner marketing by investigating the job satisfaction of hotel encounter employees. To carry out this purpose, I chose the five-star hotels in Jeju which is the representative tourism resort in Korea. I used the literature researches and empirical methods to prove this study. I composed 20 items on the job satisfaction and took out less common 2 items. As a result, 5 factors were itemized. As the result of classifying the each groups through the subdivision of the job satisfaction rate of hotel employees, I could divide them as following 4 groups: duty indifferent group, promotion pursuit and environment consideration group, duty consideration group, and atmosphere consideration group.