관광호텔 종사원이 지각하는 심리적 계약위반에 관한 연구

Examining the Effect of Hotel Employees’ Psychological Contract Violation

In spite of the proliferation of social exchange-related studies, few studies have investigated the psychological contract violation of hotel employees from the point of view of organizational duty. The study aimed to investigate how to minimize hotel employees’ perceptions of psychological contract violation. Psychological contract violation was regarded as the concept in which leader-member exchange (LMX) and interactional justice were antecedents. Reaction variables to a psychological contract violation were seen as organizational commitment. The results of psychological contract violation negatively affected leader-member exchange, but positively influenced organizational commitment. Therefore, leader-member exchanges were regarded as antecedents in minimizing psychological contract violation. Leader-member exchanges, interactional justice, and psychological contract violation were found to have a significant, indirect impact on organizational commitment.