여행업의 임파워먼트가 조직몰입 및 직무성과에 미치는 영향에 관한 연구

Effect of Empowerment to Organizational Commitment and Travel Industry Job Performance: The Case of Travel Mediators

The empowerment is one of the internal motives, granting members of organization treat their work by themselves in a certain limits under their full responsibility. To those who working for the service industry have a physical and psychological contacts everyday with the customers, such empowerment is important. The empowerment helps members promote a sense of duty, performances and fulfillment by making decisions. Accordingly, the empowered system shows high satisfaction, devotion and performance in their duty. This study suggests the way how to manage human resources effectively in the travel industry by examining effect of empowerment to the commitment and job performances.